1) Confirm the symptoms of the issue:
Chromaglow lights running at the wrong times
or “Loading WEC date time” shows in the Pixel Dancer app
2) Get into installer mode:
In Pixel Dancer app, go to Settings → Installer support
Use the installer password: Minleon112
3) Enable remote access
In Installer support, toggle “Enable remote access” on
Copy the full Remote Access URL that starts with https://ra.minleonusa.com/... for escalation if needed
4) Open the Web UI
Navigate to the Web UI from Installer support to open the controller page
The top tabs should show: Colors, Effects, Shows, Configuration, Outputs
5) Fix the time zone and time
Go to the Configuration tab → scroll to the bottom
Set Time Zone to “America/Denver” for Saskatchewan customers who observe year‑round CST. If unsure, set to your correct local time zone
Update the current time in 24‑hour format and click Update
6) Verify
Close and reopen the Web UI from the app
Confirm the displayed time matches your local time and scheduled events fire as expected
Notes and tips:
If “Update” is greyed out in the Pixel Dancer app, back out and re-open the Web UI, then re-check the settings
Local vs remote: use the long ra.minleonusa.com URL when helping remotely: local .local address only works on the customer’s network
Recent updates may reset time zone; verify after app/controller updates
Escalate if needed
Share the full Remote Access URL and your time zone with a support lead for remote verification