Blue lights or no lights?
Blue lights indicate reversed orientation or polarity at the bulb head. Reseat bulbs so the arrows on the strings point away from the power supply and toward the next segment.
No lights after making a connection can indicate a crossed positive or negative conductor, an open circuit, or a loose connector in the run. Re‑strip the wire, re‑terminate the connector, and perform a gentle tug‑test on each lead.
Verify the controller output in the app and confirm the power supply LED status on the power box before replacing components.
Light Effects look wrong? Segment counts and calibration
Ensure the IC type matches the hardware type in device Settings in the app.
Enter the correct number of lights per segment in the device configuration. Keep each segment at or below 500 lights and keep the total lights across the controller at or below 2,048 for reliable effect rendering.
Calibrate colors in the app if whites or hues look off on the installed lights. Reboot the controller from device Settings after making major configuration changes.
Flicker or signal loss on long runs
The maximum reliable consecutive lights per run is typically about 300 ft before power injection on Chromaglow Pro. Add a Power‑T and an additional power supply at the planned injection point as needed.
For a long extension cable from the control box to the first light, keep the extension to about 30 ft without a booster. Beyond that distance, add a signal booster inline or insert a single light to repeat the data signal before the first full segment.
Check for high‑resistance connections along the outdoor run. Re‑terminate with clean copper, apply dielectric grease to weather‑exposed connectors, and ensure the clamp is fully engaged on each connector.
Use 16‑gauge power conductors for long power feeds and keep splices to a minimum in the roofline. Avoid daisy‑chaining unnecessary adapters or connectors in the power path.
Water ingress prevention
Keep connectors off exposed exterior faces and out of direct drip lines on fascia. Place connectors behind the track, behind the soffit, or inside weather‑protected boxes where possible.
Create drip loops at all wall penetrations and seal penetrations with construction‑grade exterior sealant compatible with the siding material.
For exposed rooftop wire runs, secure UV‑resistant XLPE wire with aluminum cable clips at the recommended spacing to resist wind and snow loads.
Deburr all track cuts and route cables to avoid sharp edges and abrasion on metal surfaces during installation.