Before you start
Confirm you’ve completed the hardware setup and followed the user guide and connection video.
Make sure the Pixel Dancer app is installed on your phone.
General Troubleshooting Tips for Chromaglow: Video Guide
1) Hard reset the controller
Hold the button on the controller.
Unplug the lights.
Plug the lights back in while still holding the button.
Keep holding for 10 seconds, then release.
Controller Hard reset: Video Guide
2) Update the Pixel Dancer app via your app store
Open your device’s app store.
Search “Pixel Dancer.”
If an Update button appears, update the app.
3) Grant app permissions and connect locally
On first open of the Pixel Dancer app, tap Allow when prompted so the app can access your local network, Bluetooth, and location services.
Ensure your Chromaglow system is properly connected to the controller.
4) Verify Port Light Count settings (Direct Mode connection)
If the app connects but lights don’t respond:
In the app, go to Settings.
Find “Port 1 Light Count” and “Port 2 Light Count.”
Enter the exact number of LEDs connected on each port.
Each Chromaglow strand has 25 LEDs.
Example: Two strands total 50 LEDs.
Return to the Color Wheel.
Choose an Effect.
Tap the color wheel and test responsiveness.
If lights still don’t respond:
Force-quit the app and reopen it.
Re-enter the Light Count values if needed.
Test again on the Color Wheel.
5) Troubleshoot Network Mode connectivity
If you’re set up on your home network but lights won’t respond:
A) Switch to Network Mode
Change the app connection from Direct Mode to Network Mode.
B) Check and update firmware
In Settings, next to the Port Light Count, tap “Check/Update.”
Tap Update and wait for the “Update successful” message.
Reference versions at time of filming:
iOS: 4.3
Android: 4.27
C) Confirm your Wi‑Fi setup
Use a 2.4 GHz network band for Wi‑Fi control devices.
Make sure your phone is on the same Wi‑Fi network selected during controller setup.
6) Stop unexpected shows, colors, or schedules (Web UI)
If lights turn on or change at random:
In the app, open Settings.
Scroll to “Web UI” and tap it.
In the web UI, go to Shows.
If any preset show is selected, tap the blue check mark to unselect it.
Go to Configuration.
Set your correct Time Zone.
Confirm the 24‑hour time matches your local time.
7) Still stuck?
Reach out to Big Star Lights support by asking for a human agent on our website chat.
With your enquiry, include the following details: device type (iOS or Android), app version, firmware version, LED count per port, connection mode (Direct or Network), and a short description of the issue and steps you’ve tried.