After your order is shipped, a shipping confirmation email will be sent to you with your tracking number linked to the shipping carrier's shipment tracking page. Occasionally, tracking numbers take some time to show or have delayed scans.
Common messages and how to fix them
“Number not found” or “No results”
Reason: Your package may have only just been shipped, and may not have been scanned yet. Tracking scans can take a few hours up to one day to show up online.
Fix:
Wait 12 to 24 hours and check again.
Verify who the shipping carrier is for your order, and re‑enter the tracking number online.
If you still see no movement after 48 hours, ask to speak to a human agent via live chat so we can assist you further.
Shipment marked as “Delivered”, but you don’t have it
Reason: The package may be at a neighbor’s, mailroom, or marked delivered early.
Fix:
Check the delivery address, mailbox, porch, and any building package areas.
Ask household members or neighbors if they have received the package
Wait until your area's shipment delivery cut-off time. Carriers sometimes mark orders delivered early.
If your shipment is still missing, ask to speak to a human agent via live chat so we can start a trace with the carrier.
“In transit” with no updates for several days
Reason for shipment delays: Weather, processing delays, or missed scans can pause visible updates to your tracking online.
Fix:
Check our Shipping page for approximate delivery timelines.
If it exceeds these windows, ask to speak to a human agent via live chat with your tracking number so we can assist further.
Step‑by‑step: What to do next
Verify the carrier listed in your shipping confirmation email.
Re‑check the tracking after 24 hours from receiving your tracking number.
Try pasting the tracking number onto the carrier site directly
If still no results after 48 hours, contact support via our live chat, and ask to speak to a human agent.
What to send us when you contact support
Order number
Tracking number
Shipping address on the order
A screenshot of the tracking result
Any delivery instructions or access details
Providing these details helps us file an accurate inquiry with the carrier.
Frequently asked questions
Can you change my shipping address after the order ships?
We can’t change the address after carrier pickup. We might be able to request a hold or reroute in some cases, depending on the carrier and destination.
When we escalate to the carrier
We’ll open a trace or service request with the carrier if there are no scans after an unreasonable length of time, a package is stalled in transit beyond normal windows, or a delivery scan appears but the package is missing after 1 business day.