General Support
Account and Order Related Support
By Andre and 1 other2 authors19 articles
- Troubleshooting: Tracking Number(s) Not WorkingWhat to check when a tracking number shows no results or updates.
- Returns at Big Star LightsYour guide to returns and return requests at Big Star Lights.
- Pre‑order Options at Big Star LightsA quick guide to the different pre‑order options at Big Star Lights, including timelines, payment and fulfilment structure.
- Warranties at Big Star LightsAt BSL, we stand behind the quality of our products, designed to give you peace of mind. This guide explains our warranty policy, how to find the terms, and what…
- If your Discount Code isn’t workingHaving trouble applying a discount code at checkout? Use this guide to quickly find and fix the issue.
- Misshipment GuideHow to verify your shipment and prepare to get help if needed
- Changes to the Pro Installer Program and How to Access New DiscountsDetails on the end of the Pro Installer Program and how to access new Community-based discounts.
- BSL Rewards ProgramBSL Rewards is our loyalty program for residential customers. Join free to earn loyalty points on purchases and activities, unlock tiers for faster earning, and redeem points for savings and…
- Ordering for Pro Works Painting Franchise PartnersFollow these steps to place franchise orders with your Pro Works discount and consolidated corporate billing
- Finance orders with Shop PayStock up before the rush and pay over time with Shop Pay Installments. Checkout is fast and built to keep cash flow smooth.
- Troubleshooting payment methods at checkoutThis guide helps you fix missing or limited payment options at checkout, including Purchase Order (PO) and E‑Transfer. Use it when Shop Pay takes over or when methods won’t show.
- Express Shipping Guide: Options and InformationBuilt for Big Star Lights customers. This page outlines exactly how our express shipping works and what to expect.
- Tax‑Exemption Information for CustomersProfessional installers may make eligible purchases without sales tax once tax‑exempt status is approved and on file.
- Set up your Big Star Lights accountCreate a Big Star Lights account to track orders, save addresses, and check out faster. Sign in or create an account with your email and a quick verification code.
- Change or Correct a Shipping AddressThis article explains how to change a shipping address before shipment, what reroute options may be possible in transit, why changes aren’t possible after delivery, what fees or delays to…
- Sign in and out of Shop PayWhen signed in to Shop Pay, you'll see Pay now or Pay in installments, but not Purchase Order (PO) or E‑Transfer. Follow the steps below to sign out and access…
- A Guide to Illuminated Sculptures and Custom Orders at Big Star LightsA quick guide to pre‑designed and custom illuminated sculptures and related items for commercial and public spaces. Learn what you can order, typical timelines, how the process works, and how…
- Ground Shipping Times - Canada and USAApproximate shipping times to large USA and Canadian cities
- Storefront Shopping and PickupInformation for shopping in-store and picking up online orders at our Richmond, BC storefront, including 24-hour fulfillment and our 2-week hold policy.