Quick checks
Double-check the code spelling.
Confirm where to enter it. Use the “Discount code” box at checkout, then click "Apply".
If using a sale discount code, ensure the sale has not ended
Common reasons a code won’t apply
Your discount code is account-specific. Ensure you're using the same email that your account was initially set up with.
Product or collection exclusions
Certain products, bundles, or sale items may be excluded. Check the offer details on the promotion banner or email.
One code at a time
Most orders can only use one discount code at a time. Remove other discounts before applying a new one.
Code expired or not yet active
Promotions have start and end dates, and sometimes specific time zones. Verify the validity period.
First‑order or account‑only codes
Some offers only work for your first purchase or require you to be logged in to the correct account.