Before you start: Is your item eligible?
Condition: Items must be unused and in original packaging with all accessories.
Time window: Returns are accepted within 30 days of order fulfilment.
Exclusions: Final sale items, pre season order items, custom orders, and gift cards are not eligible for return.
Proof of purchase: An order number or email receipt is required to process a return.
Returned items are subject to a 25% restocking fee.
Please ensure you have read and understood our Return Policy before requesting a return.
How to Start a Return
Choose the option that’s easiest for you:
Option A: Online (fastest)
Start a NEW live chat on our website, and select 'start a return' from the menu
Complete the return request form: Enter your order number and the exact quantity and product type you wish to return.
Your return request will be picked up by one of our team members within one business day. All returns must be approved by a team member in writing
Option B: With customer support
Email customer support with your order number and the exact quantity and type of item(s) you’d like to return.
Your return request will be picked up by one of our team members within one business day. All returns must be approved by a team member in writing.
If your return is approved
We’ll confirm return eligibility and email you with the next steps. You'll be kept up to date throughout the process.
You'll need to pack and ship your item using the instructions provided.
Ensure you reference your name and order number with the return shipment. We may not be able to process a return shipment without this information.
Your approved return will be reimbursed with store credit unless otherwise specified.
Exchanges
Product can only be exchanged for store credit. Customers will be allocated store credit for the value they paid for the item, at which point the customer can make a secondary order for the desired item(s) using the store credit.
Follow the return requests steps above to request an exchange for store credit